Complaints Policy

BY USING OUR WEBSITE YOU AGREE TO THIS POLICY - PLEASE READ IT CAREFULLY

  1. Introduction: This Policy forms part of your agreement with us. We will handle complaints in keeping with this Policy. Here are a few key things to note:

    • By making a complaint, you confirm that you believe that the information you have provided is accurate and complete.

    • This Policy explains how we handle complaints about:

      • how we enforce our Terms of Service;
      • Content on OnlyFans that may be illegal or in breach of our Terms of Service; and
      • compliance with applicable laws.
    • This Policy does not apply to complaints regarding Content or account moderation decisions or copyright infringement.
  2. Contact information: OnlyFans is operated by Fenix International Limited, a limited company registered in England and Wales, with company registration number 10354575. Our registered office address is located at 9th Floor, 107 Cheapside, London, EC2V 6DN.
  3. Interpretation: Unless specifically defined in this Policy, the meanings given to words defined in the Terms of Use have the same meanings in this Policy.
  4. Complaints about Content moderation decisions: We moderate Content according to our Terms of Service. To complain about a decision to deactivate Content, to deactivate an account, or to issue a final warning, you must complete an OnlyFans Deactivation Appeal Form. Appeals against a Content moderation decision including any decision to remove Content, deactivate an account, or ban you from using OnlyFans because we believe you have engaged in an illegal act are subject to our Appeals Policy.
  5. Complaints about copyright infringement: Complaints about suspected copyright infringement are subject to our DMCA Takedown Policy.

  6. How to make a complaint about anything else:

    1. You can make a complaint in any of the following ways:

      1. using our Contact Form select the reason for your complaint from the drop down menu and use the 'Enter your message' field to explain the issue you are complaining about;
      2. using the "Report" function on the Content page select the reason for your complaint from the drop down menu;
      3. emailing support@onlyfans.com; and
      4. writing to Fenix International Limited, 9th Floor, 107 Cheapside, London, EC2V 6DN.
    2. You must provide enough information so we can investigate your complaint (including any relevant URLs). If a complaint is missing important information, we may not be able to properly consider it.

  7. How we review complaints: When reviewing a complaint:

    1. we will review the relevant information and the supporting documents that you have provided;
    2. we may request additional information or documents from you, or from third parties, to help us address your complaint;
    3. we will review your complaint in good faith and within any legally applicable time limit and we aim to review and action all complaints within 24 to 48 hours of receipt. Depending on the nature of the complaint, this may be dealt with sooner;
    4. if your complaint is regarding Content which appears on OnlyFans and we determine that the Content constitutes a material violation of our Terms of Service, we will remove it;
    5. you may be notified of the outcome of your complaint, which may include actions such as removal of the Content or account, or a confirmation that our decision is upheld. If we determine that the Content complies with our Terms of Service and do not remove it, you can appeal our decision as described in our Appeals Policy;
    6. if you would like to be informed of the outcome of an illegal content report, or if you expressly do or do not wish to receive updates in relation to your complaint, please let us know when submitting your complaint; and
    7. OnlyFans does not disclose the existence or content of user complaints to the reported party, except where strictly necessary to process a report or appeal.
  8. Abuse of this complaints process: We do not tolerate complaints made in bad faith or complaints that are abusive, harassing, or otherwise intended to harm anyone. If you are an OnlyFans User, and make an abusive or unfounded complaint we may terminate your account.
  9. EU/EEA Consumer Mediation Services: If you are in the European Economic Area you may, but are not required to, seek resolution of any dispute with us through consumer mediation services using the European Online Dispute Resolution (ODR) platform. We are not obliged to participate in alternative dispute resolution proceedings (except in very limited circumstances).
  10. Regulatory complaints under the DSA (EU/EEA): If you are in the European Economic Area and encounter an infringement of the EU's Digital Services Act while using OnlyFans, you have the right to complain to the Digital Services Coordinator of the country where you are located. You may also report or complain to us under this Complaints Policy and dispute our decision under our Appeals Policy.
  11. Regulatory complaints: OnlyFans is regulated by Ofcom and the Information Commissioner's Office in the United Kingdom and the eSafety Commissioner in Australia. Users resident in Australia can contact eSafety to report concerns about the safe use of technology here.
  12. Breach of contract claims under the Online Safety Act: Users in the United Kingdom are entitled to bring a breach of contract claim against us, including where we breach our Terms of Service in how we (i) take down or restrict access to your Content; or (ii) suspend or ban you from using OnlyFans.
  13. Your statutory rights: These provisions do not affect your statutory rights.

Last updated: September 2025